Overview
This Refund Policy explains how refunds work for reservations and orders placed on overlandicose.com. For specifics about your particular order, please refer to your confirmation email or contact us.
Reservation Deposits
The $99 Reserve Now deposit is fully refundable until your fitment and build are confirmed by an Overlandico representative or until your unit enters production, whichever comes first. To cancel a reservation, contact us and we will process the refund to the original payment method.
Completed Orders
For in-stock items shipped to you, returns are accepted within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging. A restocking fee and return shipping cost may apply. Refunds are issued to the original payment method after the item is received and inspected.
Custom and Made-to-Order Items
Canopies and accessories built or finished to your specifications are non-refundable once production begins. If you need to make changes, contact us as early as possible and we will do our best to accommodate before fabrication starts.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We will arrange replacement, repair, or refund at our discretion and cover related shipping costs.
Refund Timing
Approved refunds are typically processed within 5 to 10 business days. The time for the funds to appear on your statement depends on your bank or card issuer.
How to Request a Refund
To start a refund or return, please contact us with your order number and the reason for the request. We will reply with next steps.